Terms & Conditions

1. Services

Blackline provides private ground transportation with professional chauffeurs, executive protection, airport transfers, luxury vehicle rental, concierge assistance and the coordination of third-party services such as helicopter charter and villa rental. Where a service is delivered by a third-party supplier, we act as a coordinating agent and the supplier's own terms also apply.

2. Bookings and confirmation

• A booking request submitted through our website, WhatsApp, telephone or email is not confirmed until Blackline issues a written confirmation by email or WhatsApp.
• The Client is responsible for the accuracy of all booking details, including date, time, pickup and drop-off locations, flight number and passenger count.
• Quoted rates apply to the itinerary described in the confirmation. Route changes, additional stops, waiting time beyond the allowance and extra hours are charged at the rates in force at the time of service.

3. Rates, deposits and payment

• Rates are quoted in United States Dollars (USD) and may also be settled in Dominican Pesos (DOP) at the exchange rate applied at the time of payment.
• A local transfer is a point-to-point journey: one pickup, one drop-off, no waiting time and no intermediate stops. Additional stops, waiting time or an itinerary at the Client's disposal are booked as hourly chauffeur service, which is charged per hour with chauffeur and has a three-hour minimum.
• Every journey is subject to a minimum fare per vehicle, below which the vehicle is not dispatched: US$105 Executive MPV, US$150 Chevrolet Suburban, US$190 Cadillac Escalade and US$150 Mercedes-Benz Sprinter.
• Routes for which we do not publish a fare — including Uvero Alto, La Romana, Santo Domingo, Santiago, Samaná and Puerto Plata — are quoted individually and confirmed in writing before any payment is requested.
• Night pickups carry no surcharge. A pickup at any hour of the day or night is charged at the same rate.
• A deposit of 50% of the quoted fare is required to hold a reservation. The balance is due after the service is completed.
• Accepted payment methods are major credit cards, bank transfer and, for approved corporate accounts, monthly invoicing.
• Taxes, tolls, parking fees and airport access charges are included only where the confirmation states so. Gratuities are at the Client's discretion unless stated otherwise.

4. Cancellations

Cancellations, no-shows, flight delays and waiting time are governed by our Refunds & Cancellation Policy, which forms part of these terms.

5. Client conduct and vehicle use

• Smoking and the use of illegal substances are prohibited in all vehicles.
• The number of passengers may not exceed the licensed seating capacity of the vehicle. Legally required child restraints must be requested in advance.
• The Client is responsible for damage, excessive soiling or loss caused by the Client or their guests, and will be charged the cost of cleaning or repair plus any resulting loss of use, up to USD 500.
• The chauffeur may end a journey without refund where passenger behaviour endangers safety or breaches Dominican law.

6. Luggage and personal property

Luggage is carried subject to vehicle capacity stated at the time of booking. Blackline is not responsible for personal property left in a vehicle, although we make reasonable efforts to return recovered items. Items are held for 30 days.

7. Delays and events beyond our control

We are not liable for delay or non-performance caused by events outside our reasonable control, including weather, road closures, traffic, accidents, strikes, civil disturbance, government action or air traffic disruption. Where such an event prevents service, we will offer a reasonable alternative or a refund of amounts paid for the affected service.

8. Insurance and liability

Blackline is a registered Dominican company — Azura Blackline Executive Concierge, S.R.L., RNC 1-33-67443-2 — and its operation is commercially insured. To the fullest extent permitted by law, our total liability arising from a booking is limited to the amount paid for that booking. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.

9. Executive protection services

Executive protection is arranged through individually licensed security professionals, armed or unarmed, operating within the limits of Dominican law. Such services are protective and advisory in nature; we do not guarantee any specific outcome. Scope, personnel and duration are agreed in writing before deployment.

10. Confidentiality

Client identity, itineraries and any information observed in the course of service are treated as confidential by our personnel. Personal data is handled as described in our Privacy Policy.

11. Complaints

Please raise any complaint within 24 hours of the service date by emailing [email protected]. We acknowledge complaints within two business days.

12. Governing law

These terms are governed by the laws of the Dominican Republic. Disputes are subject to the competent courts of La Altagracia, Dominican Republic.

13. Child seats

Child seats are complimentary. Up to two seats per booking may be requested through this website; for three or more, contact us on WhatsApp so we can arrange them individually.

Child seats must be requested at least 24 hours before the scheduled pickup. Requests made inside 24 hours are subject to availability and are confirmed by WhatsApp.

Blackline provides the seat and the chauffeur will offer to install it. The parent or guardian must verify the installation before departure and assumes final responsibility for correct use of the child restraint.

14. Contact

Azura Blackline Executive Concierge, S.R.L. · RNC 1-33-67443-2 · Commercial Registry No. 25980LA · Punta Cana, Higüey, La Altagracia, Dominican Republic · +1 (809) 714-0301 · [email protected]

15. Cancellation and refunds

Immediate cancellation. If you cancel within one hour of booking, and more than 24 hours remain before the service, you are refunded in full. Only the transaction cost charged by your payment method is deducted.

More than 24 hours before the service. Your choice: a refund of the amount paid, or a credit for the full amount toward a future booking. In both cases only the transaction cost charged by your payment method is deducted.

Less than 24 hours before the service. 50% of the amount paid to that point is retained. The remaining 50% is refunded or held as credit, at your choice.

No-show. If the vehicle and chauffeur arrive at the agreed place and time and the client does not appear and does not notify us, 100% of the amount paid to that point is retained.

If Blackline fails. If we do not provide the booked service through our own fault, you are refunded 100% of what you paid, with no deduction of any kind, by the same method you used.

How to cancel. Message us on WhatsApp or by email with your reference number. The cancellation time is the time we receive your message.

16. Deposit and payment

A deposit of 50% of the transport is payable to confirm a reservation. It is a deposit, not the full price of the journey. A reservation is confirmed only once payment proof is received and verified by our team.

Blackline never asks for card numbers, CVV or bank credentials through this website or by message. If you receive such a request, it is not from us.

17. Operating entity and jurisdiction

Services are contracted with and performed by Azura Blackline Executive Concierge, S.R.L., RNC 1-33-67443-2 · Commercial Registry No. 25980LA, Punta Cana, Higüey, La Altagracia, Dominican Republic. All transport and concierge services are performed in the Dominican Republic.