Privacy Policy

1. What we collect

When you submit our reservation form, we collect only what is needed to arrange your service:

• Full name — to identify you and greet you at pickup.
• Email address — to send your confirmation and follow-up.
• Phone number — to reach you or your chauffeur on the day of service.
• Travel date and time — to schedule the vehicle and chauffeur.
• Pickup and drop-off locations — to plan the route.
• Flight number — to track your arrival and adjust for delays.
• Service, vehicle and number of hours — to assign the right vehicle.
• Additional notes — anything you choose to tell us. Please do not include sensitive information such as health or financial card data in this field.

If you contact us by WhatsApp, email or telephone, we also keep the content of that correspondence. Our web server and analytics tools additionally record technical data such as IP address, browser type, pages viewed and referring page.

2. Why we use it and on what basis

We do not sell your personal data, and we do not use your booking data for unrelated marketing without your consent.

• To perform the service you requested — quoting, confirming, dispatching and delivering your booking (performance of a contract, or steps taken at your request before entering one).
• To communicate with you — confirmations, changes, and answers to your enquiries.
• To meet legal and accounting obligations in the Dominican Republic.
• To improve and secure our website and measure advertising (legitimate interests, and your consent where required for non-essential cookies).

3. Where your data is stored

Reservation details submitted through the booking form are transmitted over an encrypted (HTTPS) connection and stored in our database hosted by Supabase, our infrastructure provider, on secure cloud servers (Amazon Web Services infrastructure). Access is restricted to authorised Blackline personnel through individual accounts and database-level access rules.

4. Email notifications

When you submit a reservation, an automated notification email containing your booking details is sent to our reservations desk, and a confirmation may be sent to the email address you provided. These emails are delivered through our email service provider, Resend. Transactional emails are not marketing; if we ever send marketing emails, every message will include an unsubscribe link, and you may also ask to be removed at any time by writing to [email protected].

5. Who else may receive your data

• Our chauffeurs and protection personnel — only the details needed to perform your journey. Staff are required to keep that information confidential.
• Third-party suppliers you asked us to coordinate (for example a helicopter operator or villa manager), limited to what the booking requires.
• Service providers that operate our systems: Supabase (database and functions), our email delivery provider, our website host, and analytics/advertising providers described below.
• Authorities, where disclosure is required by Dominican law.

6. Cookies and analytics

Our site uses cookies and similar technologies that are strictly necessary for the site to work. In addition, we load Google Analytics 4 to understand how the site is used and, where enabled, the Meta Pixel to measure the performance of our advertising. These measurement tools are loaded ONLY after you accept the tracking notice shown on your first visit; if you decline, neither is loaded and no measurement cookies are set. Your choice is stored in your browser's local storage and you can change it by clearing that storage. When accepted, these tools may set cookies and record page views, clicks on our WhatsApp and telephone links, and completed reservation submissions. Declining does not affect your ability to book.

7. How long we keep it

Reservation records are retained for five (5) years to handle queries, disputes and accounting obligations, after which they are deleted or anonymised. Correspondence is kept for two (2) years.

8. Your rights and how to request deletion

You may request access to the personal data we hold about you, correction of inaccurate data, deletion of your data, a copy of your data, or that we stop using it for a particular purpose. To do so, email [email protected] with the subject line "Data request" and the email or phone number you used to book. We respond within 30 days. We may need to verify your identity first, and we may retain the minimum records required by law or for an active dispute. If you are unhappy with our response you may complain to the competent Dominican data protection authority.

9. Security

We use encrypted connections, restricted database access, server-side validation of form submissions and confidentiality obligations on all personnel. No system is completely secure, but we notify affected clients without undue delay if a breach is likely to affect their rights.

10. Children

Our services are booked by adults. We do not knowingly collect personal data directly from children; details of minors travelling are provided by the booking adult.

11. Changes and contact

We may update this policy; the "last updated" date above always reflects the current version. Questions: Azura Blackline Executive Concierge, S.R.L. · [email protected] · +1 (809) 714-0301 · Punta Cana, Higüey, La Altagracia, Dominican Republic.

12. Payment proof uploads

If you send us proof of your deposit through the website, the image or PDF you upload is stored in a private storage bucket at Supabase that is not publicly readable and has no public access rules. Only our team can retrieve it, through an authorised internal process, to verify your payment. We ask only for a picture of your own receipt — we never collect card numbers, CVV codes or bank credentials on this website.

13. Where your data is processed

Blackline operates from the Dominican Republic and your data is processed there by our team. Our infrastructure providers may store and process data on cloud servers located outside the Dominican Republic under their standard terms.

14. Marketing messages

Booking confirmations and service messages are transactional and are sent because you made a reservation. We send marketing messages by email or WhatsApp only if you tick the separate, optional consent box on the booking form. You can withdraw that consent at any time by replying STOP, using the unsubscribe link, or emailing [email protected].

15. Company address and data contact

Registered address: Punta Cana, Higüey, La Altagracia, Dominican Republic.